Start with a conversation
When orders become available, contact sevenoceansclothing@gmail.com to request return or exchange instructions. Include your order number, the item involved, and a brief explanation. Please wait for instructions before mailing an item; we do not currently have a public return address.
Return eligibility
The return window and eligible products are still being confirmed. Our proposed standard for change-of-mind returns is that items remain unworn, unwashed, and in their original condition, with tags attached. These proposed conditions do not limit rights relating to faulty or incorrectly supplied goods.
Any exclusions for personalized products, final-sale items, or other categories will be stated clearly before purchase.
Finding the right fit
Size and color exchanges will depend on availability. Our launch policy will explain whether an exchange is handled directly or through a return and a new order.
Damaged, faulty, or incorrect items
Contact us promptly if an item arrives damaged, faulty, or different from what you ordered. Include your order number, a description, and photographs if available. Keep the item and packaging while we review the issue and explain the appropriate next steps.
Return shipping and refunds
Responsibility for return shipping, any applicable return fees, the available refund method, and refund processing times are still being confirmed. These details will be published before checkout opens.
We will explain the outcome of a return review and any refund issued. Bank or payment-provider processing time may be additional to our own handling time.
Your consumer rights
Our final policy will operate alongside any rights you have under applicable consumer law. Nothing on this page excludes rights or remedies that cannot legally be limited.
We’re here to help
Questions about Seven Oceans? Email sevenoceansclothing@gmail.com.